Last Updated: March 2026
By accessing or using the website www.socials.homes, our student accommodation matching service (“Socials Housing”), and related services (collectively, the “Services”) operated by Socials BV (“Socials”, “we”, “us”, or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not use our Services.
Company Information:
Socials BV
Wolstraat 70
1000 Brussels, Belgium
Company Registration Number: 1023312881
Email: hello@socials.homes
Socials provides a platform for exchange and international students that includes:
Important: Socials is NOT a student accommodation provider, landlord, property manager, or booking platform. We curate and recommend listings from third-party housing providers and landlords. All bookings are made directly between you and the housing provider. We are not a party to any rental or accommodation agreement you enter into.
To use our Services, you must:
You are responsible for:
We offer paid subscription plans for Socials Housing. Current pricing is displayed on our website and may be updated from time to time. Any price changes will apply to new subscriptions only and will not affect existing active subscriptions.
If you are not satisfied with our Services, you may request a full refund within 14 days of your initial payment. To request a refund, contact us at hello@socials.homes with your account email and reason for the request. Refunds will be processed to your original payment method within 14 business days.
If you have not found accommodation by the end of your subscription period, you may request a free extension. To request an extension, contact us at hello@socials.homes before or within 7 days after your plan expires. Extensions are granted at our discretion and are limited to one extension per subscription.
After the initial 14-day satisfaction period, subscriptions are non-refundable. Since our Services are delivered digitally and immediately upon activation, the EU right of withdrawal does not apply once the delivery of accommodation listings has commenced with your explicit prior consent (Article 16(m), Directive 2011/83/EU). By subscribing and activating your account, you acknowledge and consent to this.
If you initiate a chargeback through your bank or credit card provider instead of contacting us directly, we reserve the right to suspend your account and pursue any amounts owed. We encourage you to contact us first at hello@socials.homes so we can resolve any issues promptly.
As part of your subscription, you will receive exclusive discount codes for use on housing provider platforms. These codes:
Savings amounts referenced on our website are estimates based on typical booking values and discount code percentages. Actual savings depend on the specific listing, housing provider, booking value, and applicable terms. We do not guarantee a specific minimum savings amount.
We curate listings from trusted housing providers and landlords, but we do not verify individual listings ourselves. We rely on our partners' own verification processes. We are not responsible for:
When you click through to a housing provider and make a booking, you enter into a direct agreement with that provider and/or the landlord. Socials is not a party to that agreement. You are responsible for:
Socials earns referral commissions from housing providers when subscribers book accommodation through our tracked links. This affiliate relationship does not increase the cost you pay for accommodation. Discount codes provided to Socials members reduce your costs below the standard price.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
All content on our Services, including but not limited to text, graphics, logos, images, curated listing compilations, software, and compilation thereof (“Content”), is the property of Socials BV or its licensors and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.
By submitting any content to our Services (including reviews or feedback), you:
The housing providers accessible through our Services are operated independently by third parties. We do not control, endorse, or assume responsibility for:
Our Services use WhatsApp as a delivery channel. Your use of WhatsApp is subject to WhatsApp's own Terms of Service and Privacy Policy. We are not responsible for WhatsApp's policies, service availability, or data handling practices.
Your use of our Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding personal data collection and use.
The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and accuracy or reliability of accommodation listings.
We do not guarantee that you will find suitable accommodation through our Services, a specific number of listings during your subscription, the availability or accuracy of any specific listing, or uninterrupted operation of the Services.
Socials does not own, manage, inspect, or control any accommodation listed through our Services. All listings are sourced from third-party housing providers and landlords. We do not verify the physical condition of properties. Any complaints about accommodation quality, condition, or landlord behaviour must be directed to the relevant housing provider or landlord.
To the maximum extent permitted by law, Socials BV shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, whether arising from your use of the Services, any accommodation booking or rental agreement, or any third-party services or content.
In no event shall our total liability exceed the greater of: (a) the amount you paid us for your current subscription, or (b) €100.
Nothing in these Terms excludes or limits our liability for fraud, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless Socials BV, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or connected with your use of the Services, your violation of these Terms, any accommodation booking or rental agreement you enter into, or any content you submit to the Services.
You may stop using our Services at any time. You may request deletion of your account by contacting us at hello@socials.homes. Terminating your account does not entitle you to a refund outside the satisfaction guarantee period.
We may suspend or terminate your access to the Services at any time, with or without cause or notice, including but not limited to:
Upon termination, your right to use the Services and receive accommodation listings will immediately cease. Discount codes will be deactivated.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Services after any changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
Before initiating legal proceedings, you agree to attempt to resolve any dispute through good faith negotiation by contacting us at hello@socials.homes. We aim to respond to and resolve complaints within 30 days.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Socials BV regarding the use of our Services. If any provision is found to be unenforceable, the remaining provisions remain in full force. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.
Socials BV
Wolstraat 70
1000 Brussels, Belgium
Email: hello@socials.homes
Since our paid Services consist of digital content and services delivered immediately upon activation, you expressly consent to the commencement of service delivery before the expiry of the 14-day withdrawal period. By subscribing and verifying your account, you acknowledge that you lose your right of withdrawal once listing delivery has begun, in accordance with Article 16(m) of Directive 2011/83/EU. However, we voluntarily offer a 14-day satisfaction guarantee as described in Section 5.1.
The European Commission provides a platform for online dispute resolution (ODR) available at: https://ec.europa.eu/consumers/odr
Last updated: April 18, 2026
The Socials Homes mobile message service (the “Service”) is operated by Socials Homes (“Socials Homes”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Socials Homes’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Socials Homes through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Socials Homes. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Socials or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Socials Homes mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Socials or email hello@socials.homes.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.